Ordering Information

 

How to Order:

Most crowns, candles, and accesories can be purchased through a pretty standard "Add to cart" system that many other merchant sites feature. Simply fill up your cart and follow the check-out procedure.

Orders may be placed over the phone, if you do not want to use the online check-out system. Please be aware of what hours you call. I live in Indiianapolis, IN, USA. I work from home and have young children. 317-536-1140

Payment:

Credit Card: Paypal is my shopping cart and Credit card processor. You do NOT need a Paypal account to checkout through my website. There is always a "guest checkout" or "don't have a Paypal account?" link under the log-in prompt.

Check: Please call or email me if you would rather pay via Check.

IPayment in full must be received before I will ship any order.


Shipping Details:

Please visit the shipping page for detailed rates and transit time information. I ship with both USPS and UPS. Rates are the same for either carrier. You choose the carrier during checkout.


Returns: Fortnuately, returns are quite rare, but In the unfortunate event that you need to return a crown set, please email or call me first.

If you are returning a set do to damage, or you're not pleased with its quality, I will email you a pre-paid shipping label. I require crowns to be returned within 14 days. You'll receive a refund, less postage, as soon as I receive the returned crowns. I will not issue a refund for crowns received past the 14 day cut-off.

If you are returning a set becuase you changed your mind, you are resonable for the cost of return postage. Again, I require crowns to be returned within 14 days. You'll receive a refund, less postage, as soon as I receive the returned crowns. I will not issue a refund for crowns received past the 14 day cut-off.

Returnes are absolutely not accepted on custom crowns and custom engraved crowns. If you have a customized crown that needs some additional attention, let me know and I'll make all the necessary repairs ASAP.

Custom Crowns: Email me with you ideas and we'll see if time allows for a custom design.

Other Questions?: If you have an ordering question that I did not address here, double check the F.A.Q. page, or send me a quick email.



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